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Traditional Hard Metal Systems & Fabrication

Terms & Conditions

Terms and Conditions of sale – Metal Solutions Limited and associated and subsidiary companies
These terms and conditions (“Conditions”) set out in this document as amended from time to time in accordance with this document govern the sale of goods including any parts of them (“Goods”) of the Goods and/or services (“Services”) by Metal Solutions Limited or any subsidiary or associated company (“Company”) to the person or firm who purchases the goods and/or services (“Customer”) from the Company as stated on the Company’s written quotation for Goods and/or Services which is accepted by the Customer or the Customer’s order for Goods and/or Services which is accepted by the Company by way of sales order acknowledgement and or other written agreement or as the case may be (“Sales Order Acknowledgement”). These conditions apply to all quotations and Sales Order Acknowledgement to the exclusion of any other terms that the Customer seeks to impose or which are implied by trade, custom, practice or course of dealing.
1. INTERPRETATION
(a) A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
(b) Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
(c) A reference to writing or written includes emails.
(d) A reference to Business Days refers to Monday to Friday (excluding the usual bank holidays in England and Wales).
(e) These terms and conditions are made only in the English language.
2. BASIS OF CONTRACT
2.1 The customers order constitutes an offer by the Customer to purchase the Goods and/or Services which shall only be deemed accepted when the Company issues written acceptance in the form of a Sales Order Acknowledgement which links or states that these Conditions apply on which date the contract for the supply of Goods and Services shall come into existence (“Contract of Sale”)
2.2 A quotation by the Company is not an offer and is only valid for 20 Business Days from the date of issue (or such other time period stated on the quotation) and may be withdrawn by the Company within such period at any time.
2.3 The Customer waives any right it might otherwise have to rely on any term endorsed upon, delivered with or contained in any documents of the Customer that is inconsistent with these Conditions.
2.4 Any samples, drawings or advertising produced by the Company and any illustrations contained in the Company’s catalogues or brochures are produced for the sole purpose of giving the general character of the Goods referred to in them. They shall not form part of the Contract of Sale nor have any contractual force. No Contract of Sale shall be deemed to be a sale by sample and the Customer shall have no claim if the colour or composition of the bulk supplied fails to correspond with the sample.
2.5 Any illustrations, performance details examples of installations and methods of assembly and other technical data issued by the Company is provided for general guidance only and forms no part of the Contract of Sale unless accepted by a Director of the Company in writing.
2.6 The Company will only agree to a cancellation of a Sales Order Acknowledgement if all costs and expenses incurred by the Company up to the time of cancellation and all loss of profits and other costs, loss or damage resulting from such cancellation will be paid by the Customer to the Company. If the Customer returns Goods for any other reason than faulty and/or damaged, the Customer must contact the Company and the Company will then advise how to effect a return. Goods must be returned to the Company within seven days of delivery, for a refund and the Goods must be received by the Company in a saleable condition. There will be a restocking fee of 25% and delivery and return charges will not be refunded.
3. GOODS
3.1 The Company shall supply Goods to the Customer pursuant to each Contract of Sale in accordance with an agreed Sales Order Acknowledgment or as agreed in writing with the Customer. The Customer accepts sole responsibility for ensuring the accuracy and completeness of the Sales Order Acknowledgement or other agreement in writing or as the case may be.
3.2 The Company reserves the right to amend the Sales Order Acknowledgment if required to comply with any applicable statutory or regulatory requirements. Dimensions specified by the Company are approximate only and the Company may alter the dimensions of Goods within reasonable limits having regard to the nature of the Goods and that it meets its requirements. The Company also reserves the right to amend the Goods Specification if required by any applicable statutory or regulatory requirements
3.3 The Customer shall be solely responsible for ensuring that all drawings, information, advice and recommendations given to the Company either directly or indirectly by the Customer or by the Customer’s agents, servants, consultants or advisors are accurate, correct and suitable. Examination or consideration by the Company of such information shall in no way limit the Customer’s responsibility unless a Director of the Company accepts responsibility in writing.
3.4 The images of the Goods are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Goods. The colour of the Goods may vary slightly from those images.
3.5 We reserve the right to amend the specification of the Goods if required by any applicable statutory or regulatory requirement.
4. DELIVERY
4.1 The Company will use its reasonable endeavours to deliver the goods to you by the delivery date on the Sales Order Acknowledgment or as agreed with the Customer or if no date is agreed with the Customer, within a reasonable time. Delivery dates are estimates only. Time of delivery is not of the essence of the Contract of Sale. If the Company has not delivered the goods within five Working Days of a delivery date for any other reason than force majeure, the Customer may nominate a reasonable final delivery date.
4.2 Delivery shall be dependent upon timely receipt of all necessary information and approvals from the Customer. Any changes by the Customer following a Sales Order Acknowledgement may result in delayed delivery.
4.3 The Company shall deliver the Goods to the location set out on the Sales Order Acknowledgement or such other location as the Company may agree in writing or as the case may be and the Company may hand over the Goods to any person who claims to have authority to receive Goods at the location (“Delivery Location”) at any time after the Company notifies the Customer that the Goods are ready.
4.4 Delivery of the Goods shall be completed on the Goods’ arrival at the Delivery Location. The Customer shall be responsible and make reasonable arrangement to receive and off-load Goods during normal working hours or such times agreed. The Customer must provide sufficient persons to be available to off-load the Goods within a reasonable time. The Customer must sign the delivery note upon delivery as acceptance of the Goods. Any Goods which are damaged or wet should be highlighted to the driver. The Customer is to photograph the Goods prior to off-loading and send these by e-mail to the Company as soon as practicable and in any event within three Working Days of the delivery date. The driver and the Company are to both sign detailing the Goods damaged.
4.5 The Company is under no obligation to accept any request by the Customer for postponement of delivery. If the company does not accept such request then the Customer shall pay all costs and expenses incurred by the Company including without limitation storage and transport costs.
4.6 The Company may deliver the Goods by instalments, which shall be invoiced and paid. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
4.7 Where Goods are ordered by reference to numerical quantities or weight the Company reserves the rights to under or over deliver the quantity or weight of Goods ordered by plus or minus 10% without adjustment to the price and the quantity and/or weight delivered shall be deemed to be the quantity and/or weight ordered under the Sales Order Acknowledgment and the Customer may not reject them.
4.8 Where the Company has agreed on the Sales Order Acknowledgement that the Customer can call off Goods under the Sales Order Acknowledgement over a period of time, all Goods must be delivered within one month of the date of the Sales Order Acknowledgment (unless otherwise agreed in writing)
4.9 The Customer shall ensure the Delivery Location is suitable for the Goods to be delivered and that adequate access and off-loading is available. The decision of the Company’s representative as to the nearest point of accessibility shall be accepted by the Customer as final and be deemed the Delivery Location. Any special delivery arrangements (eg, tail lift is required) must be specified in the Sales Order Acknowledgement any may be subject to separate charge. The Company cannot accept any responsibility for any special delivery arrangements. The Customer will be responsible for the cost of any abortive delivery attempts due to the Customer not informing the Company of any required special delivery arrangements at the Delivery Location.
4.10 The Company accepts no responsibility for damage of any kind caused by its transport vehicles to the Delivery Location or any access road. Any damage caused to the transport vehicles due to an unsuitable Delivery Location shall be at the cost of the Customer and/or the logistics company.
4.11 Unless otherwise agreed in writing by the Company, any packaging is intended to be only sufficient to protect the Goods for all normal conditions and periods of transport. The Company highlights that all metal Goods are fragile, which should be kept dry, level and not stacked. The Goods should not be stored in such a way so that the metal Goods are at risk of condensation which may cause damage and/or discolouration. When moving the Goods panels and sheets must be supported along the length.. Please contact the Company if further guidance is required. The Company cannot accept any responsibility for incorrect storage and any subsequent damage and/or discolouration caused.
5. INTERNATIONAL DELIVERY
5.1 We deliver to most worldwide countries (“International Delivery Destinations”). However, there are restrictions on some Goods for certain International Delivery Destinations, so please review local customs office information carefully before ordering Goods.
5.2 If you order Goods for delivery to one of the International Delivery Destinations, your order may be subject to additional delivery charges, import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact us and/or your local customs office for further information before placing your order.
5.3 You must comply with all applicable laws and regulations for the country for which the Goods are destined. We will not be responsible if you break any such laws and/or regulations.
6. TITLE AND RISK
6.1 Risk in the Goods shall pass to the Customer where delivery has been made by the Company upon arrival of the Goods at the Delivery Location and prior to unloading of the Goods.
6.2 Title to the Goods shall not pass to the Customer until the Company receives all sums (in cash or cleared funds) under the Contract of Sale or any other contract with the Customer.
6.3 Until title to the Goods has passed to the Customer, the Customer shall:
(a) store the Goods separately from all other goods held by the Customer so that they remain readily identifiable as the Company’s property;
(b) not remove, deface or obscure any identifying mark or packaging on or relating to the Goods;
(c) maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery;
(d) notify the Company immediately if it becomes subject to any of the events listed in clause 10.1 and the Customer's right to resell the Goods or use them in the ordinary course of its business ceases immediately; and
(e) give the Company such information relating to the Goods as the Company may require from time to time.
6.4 The Company may recover Goods in respect of which title has not passed to the Customer at any time and the Customer hereby licences the Company, its officers, employees and agents to enter upon any premises of the Customer for the purposes either of satisfying itself that these Conditions are being complied with by the Customer or recovering any Goods in respect of which title has not passed to the Customer.
6.5 Subject to this clause 5, the Customer may re-sell or use the Goods in the ordinary course of business (but not otherwise) before title passes provided that the Customer shall have a fiduciary duty to account to the Company the proceeds of any sale of the Goods (which shall be kept separate and identifiable from the Customer’s own monies).
7. QUALITY
7.1 The Company warrants that on delivery the Goods shall conform in material respects with any applicable Sales Order Acknowledgment.
7.2 The Customer shall have no claim for shortages or defects which should be apparent on visual inspection upon delivery unless the shortages or defects are clearly marked on the signed copy of the Company’s delivery note at the time of delivery and notified as per clause 4.4. The Customer acknowledges that white rust, rust, oxidation or discolouration, without limitation, are defects which it is reasonable for the Customer to be expected to notice at the time of delivery.
7.3 The Customer shall have no claim for shortages or defects capable of being apparent on subsequent visual inspection (not being shortages or defects falling within clause 7.2 unless:
(a) the Customer inspects the Goods and notifies the Company in writing before fixing or otherwise using the Goods or cutting or removing bands and in any event within three (3) Working Days of delivery at the Delivery Location; and
(b) the Company is given an opportunity to inspect the Goods and investigate any compliant before any use is made of the Goods.
7.4 If a compliant is not made to the Company in accordance with clause 7.3 then the Goods shall be deemed to be in all respects in accordance with the Contract of Sale and the Customer shall be bound to pay for such Goods.
7.5 The Customer shall have no claim in respect of defects not apparent on visual inspection at the time of delivery or within three Working Days thereafter (and for the purpose of rust, oxidation and discolouration shall be regarded as being a defect which is apparent on visual inspection at the time of delivery) unless:
(a) A written notice including photographs is sent to the Company as soon as reasonably practicable after the defect is discovered and no use (“use” for this purpose being taken to include any sale, disposal or the parting of possession) is made of the Goods after the defect is discovered and no alteration made thereto before the company is given an opportunity to inspect the Goods in accordance with this clause; and
(b) The written notice is sent within three Working Days of the date of delivery of the Goods or in the case of items not manufactured by the Company within the guarantee period specified by the manufacturer of such item.
7.6 The Company may within 21 days of receiving such a written notice (or within thirty days where the Goods are situated outside the United Kingdom) inspect the Goods and the Customer shall if so required by the Company take all steps necessary to enable the Company to do so.
7.7 The Company shall not be liable for the Goods' failure to comply with the warranty set out in clause 7.1 in any of the following events:
(a) the Customer makes any further use of such Goods after giving notice in accordance with clause 7.2;
(b) the defect arises because the Customer failed to follow the Company's oral or written instructions as to the storage, use and maintenance of the Goods or (if there are none) good trade practice regarding the same;
(c) the defect arises as a result of the Company following any drawing, design or Specification supplied by the Customer;
(d) the Customer alters or repairs such Goods without the written consent of the Company;
(e) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal storage or working conditions;
(f) the Goods differ from their description as a result of changes made to ensure they comply with applicable statutory or regulatory requirements; or
(g) there are variations to the metal finish and/or materials and/or colour of different batches.
7.8 Except as provided in this clause 7, the Company shall have no liability to the Customer in respect of the Goods' failure to comply with the warranty set out in clause 7.1. The Company may at its option refund, repair or replace the relevant part of the Goods. If the Company does repair fund or replace the relevant part of the Goods the Customer shall be bound to accept such repaired or substituted Goods to the exclusion of any other remedy.
7.9 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 are, to the fullest extent permitted by law, excluded from the Contract.
7.10 These Conditions shall apply to any repaired or replacement Goods supplied by the Company.
8. PRICE AND PAYMENT
8.1 The price of the Goods shall be the price set out in the Sales Order Acknowledgment, or, if no price is quoted, the price set out in the Company’s published price list in force as at the date of delivery. The items set out in clauses 8.2 and 8.3 shall become part of the agreed price without notice to or further agreement from the Customer.
8.2 The Company may at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
(a) any factor beyond the Company’s control (including foreign exchange fluctuations, increases in taxes and duties, shipping rates, increases in labour, materials and other manufacturing costs, or any other unforeseen events);
(b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; and
(c) any delay caused by any instructions of the Customer or failure of the Customer to give the Company adequate or accurate information or instructions, which shall be invoiced to the Customer and paid for by the Customer when it pays for the Goods.
8.3 The price of the Goods:
(a) excludes amounts in respect of value added tax (VAT), which the Customer shall additionally be liable to pay to the Company at the prevailing rate, subject to the receipt of a valid VAT invoice; and
(b) excludes the costs and charges of packaging, insurance and transport of the Goods, which shall be invoiced to the Customer and paid for by the Customer when it pays for the Goods
8.4 The Company may invoice the Customer for the Goods on dispatch or at any time after or on the completion of delivery of the Goods (and when the Goods would have been delivered if the Customer had not postponed delivery or defaulted) unless otherwise agreed in writing.
8.5 The Customer has a credit account the Customer shall pay each invoice in full and in cleared funds by the end of the month following the month the invoice was dated. . If the Customer does not have a credit account, the Customer shall pay each invoice immediately in full and in cleared funds and for the avoidance of doubt no delivery shall be effected unless such payment(s) is/are received. Payment shall be made to the bank account nominated in writing by the Company. Payments shall be made in Pounds Sterling or such currency as previously agreed in writing. Time for payment is of the essence. Any Customer bank charges must be fully settled by the Customer and these charges cannot be deducted from any payment or invoice.
8.6 All amounts payable by the Customer under the Contract of Sale are exclusive of amounts in respect of value added tax chargeable from time to time (“VAT”). Where any taxable supply for VAT purposes is made under the Contract of Sale by the Company to the Customer, the Customer shall on receipt of a valid VAT invoice from the Company, pay to the Company such additional amounts in respect of VAT as are chargeable on the supply of the Services or Goods at the same time as payment is due for the supply of the Services or Goods.
8.7 If the Customer fails to make any payment due to the Company under the Contract of Sale by the due date for payment, then the Customer shall pay interest on the overdue amount at the rate of 4.0% per annum above the Bank of England’s base rate from time to time. Such interest shall accrue on a daily basis from the due date until actual payment of the overdue amount, whether before or after judgment. The Customer shall pay the interest together with the overdue amount.
8.8 The Customer shall pay all amounts due under the Contract of Sale in full without any set-off, counterclaim, deduction or withholding (except for any deduction or withholding required by law). The Company may at any time, without limiting any other rights or remedies it may have, set off any amount owing to it by the Customer against any amount payable by the Company to the Customer.
9. TERMINATION
9.1 Without limiting its other rights or remedies, the Company may terminate this Contract of Sale by giving written notice to the Customer, without liability:
(a) by giving the Customer not less than 1 months’ written notice for any reason;
(b) with immediate effect if the Customer commits a material breach of any term of the Contract of Sale and (if such a breach is remediable) fails to remedy that breach within 5 days of that party being notified in writing to do so;
(c) with immediate effect if the Customer fails to pay any amount due under this Contract of Sale on the due date for payment;
(d) with immediate effect if the Customer takes any step or action in connection with its entering administration, provisional liquidation or any composition or arrangement with its creditors (other than in relation to a solvent restructuring), being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of its assets or ceasing to carry on business;
(e) with immediate effect if the Customer suspends, threatens to suspend, ceases or threatens to cease to carry on all or a substantial part of its business; or
(f) with immediate effect if the Customer’s financial position deteriorates to such an extent that in the Company’s opinion the Customer’s capability to adequately fulfil its obligations under the Contract of Sale has been placed in jeopardy.
9.2 Without limiting its other rights or remedies, the Company may suspend provision of the Goods and/or Services under the Contract of Sale or any other contract between the Customer and the Company if the Customer becomes subject to any of the events listed in clause 9.1(a) to clause 9.1(f), or the Company reasonably believes that the Customer is about to become subject to any of them, or if the Customer fails to pay any amount due under this Contract of Sale on the due date for payment.
9.3 On termination of the Contract of Sale for any reason the Customer shall immediately pay to the Company all of the Company’s outstanding unpaid invoices and interest and the Customer shall return all the Customer Materials which have not been fully paid for. If the customer fails to do so, then the Company may enter the Customer’s premises and take possession of them.
9.4 Termination of the Contract of Sale shall not affect any of the parties’ rights and remedies that have accrued as at termination, including the right to claim damages in respect of any breach of this Contract of Sale that existed at or before the date of termination.
9.5 Any provision of the Contract of Sale that expressly or by implication is intended to come into or continue in force on or after termination shall remain in full force and effect.
10. LIMITATION OF LIABILITY
10.1 Nothing in these Conditions shall limit or exclude the Company's liability for:
(a) death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979;
(d) defective products under the Consumer Protection Act 1987; or
(e) any matter in respect of which it would be unlawful for the Company to exclude or restrict liability.
10.2 Subject to clause 10.1:
(a) the Company shall under no circumstances whatsoever be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, sales, business or revenue, or loss or corruption of data, information or software or loss of business opportunity or loss of anticipated savings or loss of goodwill or any indirect or consequential loss arising under or in connection with the Contract; and
(b) the Company's total liability to the Customer in respect of all other losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed 50% of the price of the Goods or Services being provided under the Contract.
10.3 The terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and the terms implied by sections 3 to 5 of the Supply of Goods and Services Act 1982 are, to the fullest extent permitted by law, excluded from the Contract.
10.4 This clause 10 shall survive termination of the Contract.
11. INTELLECTUAL PROPERTY RIGHTS
11.1 “Intellectual Property Rights” means any patent, copyright, trade mark, database right, deign right, know how, confidential information or any other industrial or intellectual property right subsisting anywhere in the world including any application for the foregoing.
11.2 Nothing shall affect, or grant any right to any Intellectual Property Rights owned by and/or licensed to the Company.
11.3 All Intellectual Property Rights arising as a result of performance of the Contract of Sale (including without limitation improvements and/or adjustments to Goods) shall belong to the Company unless otherwise agreed in writing.
11.4 No right or licence of Intellectual Property Rights is granted under the Contract of Sale to the Customer except the right to use or resell the Goods in accordance with this Contract. The Customer shall not grant any sub-licences to any third party.
11.5 The Specifications and designs of the Goods shall belong to the Company. Where any designs or specifications have been supplied by the Customer for manufacture by or to the order of the Company then the Customer warrants that the use of those designs or specifications for the manufacture, processing, assembly or supply of the Goods shall not infringe the rights of any third party and shall indemnify the Company against any claim of actual or alleged infringement.
11.6 All drawings documents and other information supplied by the Company are supplied on the express understanding that all Intellectual Property Rights are reserved to the Company and that the Customer will not without the written consent of the Company either give away, loan, exhibit or sell any such drawings or extracts therefrom or copies thereof or use them in any way except in connection with the Goods in respect of which they are issued and except in accordance with this Contract.
12. GENERAL
12.1 The company shall not be liable to the Customer as a result of any delay or failure to perform its obligations under this Contract of Sale as a result of any issue beyond its reasonable control including without limitation act of God, government action, failure of a supplier, strikes or trade disputes, failure of transport or loading facilities.
12.2 The Customer shall keep in strict confidence the terms and conditions of each Sales Order Acknowledgement/Contract of Sale, all technical or commercial know-how, specifications, inventions, processes or initiatives which are of a confidential nature and have been disclosed by the Company any other confidential information concerning the Company’s business or its products or its services which the Customer may obtain. Without prejudice to its other rights and remedies the Company may seek injunctive relief for a breach of this provision. This clause shall survive termination.
12.3 The company shall apply with all applicable laws including without limitation the Bribery Act 2010 and the Modern Slavery Act 2015.
12.4 The Company may at any time assign, transfer, mortgage, charge, subcontract or deal in any other manner with all or any of its rights or obligations under the Contract.
12.5 The Customer may not assign, transfer, mortgage, charge, subcontract, declare a trust over or deal in any other manner with all or any of its rights or obligations under the Contract of Sale without the prior written consent of the Company.
12.6 Any notice or other communication given to a party under or in connection with the Contract of Sale shall be in writing addressed to that party at its registered office (if it is a company) or its principal place of business (in any other case) or such other address as that party may have specified to the other party in writing.
12.7 No failure or delay by a party to exercise any right or remedy provided under the Contract of Sale or by law shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy. No single or partial exercise of such right or remedy shall prevent or restrict the further exercise of that or any other right or remedy.
12.8 If any provision or part-provision of the Contract of Sale is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.
12.9 No one other than a party to this Contract of Sale shall have any right to enforce any of its terms.
12.10 The Contract of Sale constitutes the entire agreement between the parties. The Customer acknowledges that it has not relied on any statement, promise, representation, assurance or warranty made or given on behalf of the Company which is not set out in the Contract.
12.11 No variation of the Contract of Sale or the Conditions shall be effective unless it is agreed in writing by a Director of the Company.
12.12 The Contract, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation, shall be governed by and construed in accordance with the law of England and Wales.
12.13 Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with this Contract of Sale or its subject matter or formation.
Data Processing Agreement
Contractual agreement regarding processing of personal data by Metal Solutions Limited
1. Definition
1.1 Metal Solutions Ltd (“MSL”) acts as a data processor on behalf of its customers who, as data controllers, submit data in order to access the services of providers of courier and postal despatch. MSL processes data to this end and in order to provide supporting and related services. In certain cases the data so provided will relate to an identifiable subject and so is defined as “personal data” under EU General Data Protection Regulation 2016/679 (“GDPR”). This document serves the purpose of the written contract required to be in place between MSL and its customers (“Controller”) clarifying their responsibilities and liabilities under GDPR.
2. Terms of Processing
2.1 MSL will act only on the written (post, e-mail, fax, text) and verbal instructions of the Controller in processing any data supplied (“the Data”), personal or otherwise, unless required by law to act without such instruction. Agreement to trade with MSL under written Sales Orders is taken to constitute consent to process the Data solely for the purposes necessary to perform the contracted services.
2.2 MSL will ensure that any people processing or accessing the Data are subject to a duty of confidence. All staff of MSL are bound by the terms of MSL’s Staff Data Policy regarding correct and lawful processing.
2.3 MSL will take appropriate measures to ensure the security of processing the Data, such that are outlined in MSL’s Privacy Policy as published on MSL’s website.
2.4 By submitting the Data for delivery by a chosen courier or postal provider, such shipment being governed by prior written Sales Order, the Controller consents to MSL passing any of the Data necessary to that courier or postal provider for processing and/or the supplier for their contracted purpose of conducting that delivery. Any other sub processing of the Data will be subject to MSL’s Privacy Policy and/or a further and separate written agreement.
2.5 MSL will assist the Controller in meeting any stated obligations regarding the provision of subject access to their personal data and any other rights under GDPR. Should MSL receive such a request directly, it will in the first instance refer the request to the Controller, inform the data subject that it has done so, and subsequently act according to the reasonable instruction of the Controller in providing further information or access.
2.6 MSL will assist the Controller in meeting any stated obligations regarding security of processing of the Data.
2.7 MSL will notify the Controller of any personal data breaches relating to the Data, and any resultant data protection impact assessments, in line with its obligations under GDPR.
2.8 MSL will submit to audits and inspections of its processing practices by any supervisory authority and provide the Controller with any information required to meet an equivalent audit or inspection or any connected legal obligations.
2.9 MSL will immediately inform the Controller if it is asked by a third-party to infringe GDPR or any other applicable data protection law in relation to the Data.
3. Details of Processing
3.1 MSL processes the Data on behalf of the Controller through the supply relevant information to suppliers and providers of courier and postal despatch. Subsequently the data is used to provide tracking information and supporting customer services on request and through provided online tools.
3.2 MSL processes the data for the purpose of enabling delivery to the Controller’s designated recipients.
3.3 The Data may contain a number of types of “personal data”, frequently consisting of name and address information and sometimes also accompanying telephone numbers and/or email addresses. Those names may be connected with either business or home addresses, and their usage for both business and personal purposes. While it is conceivable there may be “Personal Data” relating to vulnerable persons, to children, and to other special categories of person within the Data, this in current practice will not be identifiable therein, nor is the purpose of processing related to that status.
3.4 MSL’s general policy is that there should be no reason for the Controller to supply definable “sensitive personal data” to MSL for the purposes of its processing. Should MSL become aware of such instances, the Controller will be advised on ways in which the Data can be supplied that does not constitute qualification as “sensitive”. Should there be no alternative to the Controller supplying “sensitive personal data” to meet its processing deeds, MSL will agree a separate written arrangement regarding its safe usage and storage.
3.5 The Data is retained in accordance with our privacy policy.
3.6 The Data is submitted by MSL to suppliers and the supplier of the chosen despatch service for the purpose of conducting delivery and will then be stored by that supplier in line with their own processing terms.
3.7 Information, including the Data where applicable, that is submitted to MSL by email or otherwise is stored in accordance with our privacy policy.
3.8 The Controller holds responsibility for ensuring that the Data it provides to MSL for processing complies with all legal obligations. Specifically,
(a) the Controller verifies that the Data, and any record therein, has been made subject to a valid and documented “lawful basis for processing” under GDPR, and that
(b) the Controller verifies that it has complied with any valid and reasonable subject request for removal or deletion it has received and that no records of such subjects exist within the Data,
(c) the Controller verifies that the Data does not contain any record that is required to be excluded by either MPS or TPS registration as appropriate,
(d) the Controller verifies that it is willing and able to cooperate with any compliance requirements made of it under GDPR.
4. Responsibilities
4.1 MSL does not indemnify the Controller against any data breach or against any other financial harm resultant from its lawful processing of the Data, other than by prior additional arrangement or other than as governed by law.
4.2 Nothing within this contract relieves MSL of its own direct responsibilities and liabilities under GDPR.
Privacy Policy
INTRODUCTION
Metal Solutions Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
1. IMPORTANT INFORMATION AND WHO WE ARE
PURPOSE OF THIS PRIVACY NOTICE
This privacy notice aims to give you information on how Metal Solutions Limited collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements other notices and is not intended to override them.
CONTROLLER
Metal Solutions Limited is the controller and responsible for your personal data (collectively referred to as “we”, “us” or “our” in this privacy notice).
We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the DPO using the details set out below.
CONTACT DETAILS
Our full details are:
Full name of legal entity: Metal Solutions Limited
Name or title of DPO: Janet Flood
Email address: sales@metalsolutions.uk.com
Postal address: Opal Works, Sofa Street, Bolton BL1 4QE
Telephone number: +44(0)1204 491800
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
CHANGES TO THE PRIVACY NOTICE AND YOUR DUTY TO INFORM US OF CHANGES
This version was last updated on 23 May 2018.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
THIRD-PARTY LINKS
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. THE DATA WE COLLECT ABOUT YOU
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
• Identity Data includes first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
IF YOU FAIL TO PROVIDE PERSONAL DATA
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. HOW IS YOUR PERSONAL DATA COLLECTED?
We use different methods to collect data from and about you including through:
• Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
• apply for our products or services;
• create an account on our website;
• subscribe to our service or publications;
• request marketing to be sent to you;
• enter a competition, promotion or survey; or
• give us some feedback.
• Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy for further details.
• Third parties or publicly available sources. We may receive personal data about you from various third parties as set out below:
• Technical Data from the following parties:
(a) analytics providers such as Google based outside the EU;
(b) advertising networks inside or outside the EU; and
(c) search information providers inside or outside the EU.
• Contact, Financial and Transaction Data from providers of technical, payment and delivery services inside or outside the EU.
• Identity and Contact Data from data brokers or aggregators inside or outside the EU.
• Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
4. HOW WE USE YOUR PERSONAL DATA
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Purpose/Activity
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
(a) Identity
(b) Contact
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(a) Identity
(b) Contact
(c) Financial
(d) Transaction
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Identity
(b) Contact
(c) Profile
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity
(b) Contact
(c) Technical
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(a) Identity
(b) Contact
(c) Profile
(d) Usage
(e) Marketing and Communications
(f) Technical
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical
(b) Usage
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
(a) Identity
(b) Contact
(c) Technical
(d) Usage
(e) Profile
Necessary for our legitimate interests (to develop our products/services and grow our business)
PROMOTIONAL OFFERS FROM US
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing). We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
THIRD-PARTY MARKETING
We will get your express opt-in consent before we share your personal data with any company outside the Metal Solutions Limited group of companies for marketing purposes.
OPTING OUT
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
COOKIES
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
CHANGE OF PURPOSE
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5. DISCLOSURES OF YOUR PERSONAL DATA
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
• Internal Third Parties.
• External Third Parties.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
6. INTERNATIONAL TRANSFERS
We do not transfer your personal data outside the European Economic Area.
7. DATA SECURITY
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
8. DATA RETENTION
HOW LONG WILL YOU USE MY PERSONAL DATA FOR?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
9. YOUR LEGAL RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data to::
• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us. .
NO FEE USUALLY REQUIRED
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
WHAT WE MAY NEED FROM YOU
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
TIME LIMIT TO RESPOND
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
10. GLOSSARY
LAWFUL BASIS
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
THIRD PARTIES
INTERNAL THIRD PARTIES
Other companies in the Metal Solutions Limited group and who are based and provide IT and system administration services and undertake leadership reporting.
EXTERNAL THIRD PARTIES
• Service providers acting as processors who provide IT and system administration services.
• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
• HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Cookie Policy
INFORMATION ABOUT OUR USE OF COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.
You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
If you want to delete cookies that are already on your device you can do this by deleting your browser history or visit www.aboutcookies.org. You can also block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
We may change this cookie policy from time to time as a result of changes required by its insurers, for operational or administrative reasons or in order to comply with changes in the law.